FAQs | Dirt Fish Mugs

Are your mugs dishwasher and microwave safe?

Yes, they absolutely are. All of our mugs are made from high-quality ceramic and printed right here in the United States by the best on-demand printing companies out there.

Why don't you accept returns?

Each mug is custom made when you order it and shipped to you directly from one of our trusted printing vendors. Therefore, we are not able to accept returns.

Why is shipping so expensive? A mug weighs less than 1 lbs.

Our mugs are very carefully packaged in special material to keep them safe during transport. There is a lot of packaging that is required and therefore, shipping is a bit more expensive.

What happens if my mug arrives broken?

If this happens, first of all, our sincerest apologies. Please immediately contact our Customer Support with your order number and let us know so we can make it right.

What happens if the printing comes off my mug?

That shouldn't happen under normal use. If it happens, please contact our Customer Support and let us know.

Do you do custom orders?

Mostly, we do not. However, let's say you want someone's name printed on the back of the mug to commemorate a special occasion - contact our Customer Support and let us know. We will try our best to meet your needs.